884.31. Notice to the Public of Complaint Process. (a) Licensees shall provide notice to the public (e.g., patients, clients) that complaints can be filed with the Council by any of the following methods: (1) on a registration form, application, written contract for services, or other intake paperwork required by licensees prior to delivering services; (2) on a sign prominently displayed in the licensee's place of business or location where services are delivered. The sign must be printed on paper of no less than 8- 1/2 inches by 11 inches in size; (3) in a prominent and easily accessible location on the licensee's website; or 63 (4) in a bill for services. (b) The notice required by this rule must include the Council's name, mailing address, and telephone number, as well as the following statement: 
 
NOTICE TO CLIENTS The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.

​Please call 1-800-821-3205 for more information. 
Adopted to be effective: September 1, 2020
 
Texas Behavioral Health Executive Council
333 Guadalupe St., Ste. 3-900, Austin, Texas 78701